Current Information

All important news for your stay at Hanauerhof

Dear guests,

we are very pleased that we can finally welcome you back with us!

Our hotel is open daily for both holiday guests and business travelers.
Our newly renovated restaurant Klara is open for you from Monday to Friday from 12 to 9 pm and on Saturday from 5 to 9 pm (closed on Sunday).

According to the current decision of the state of Baden-Württemberg, the 3-G rule will apply again for all hotel guests as well as guests in the restaurant (only for the indoor area) from Monday, 16.08.2021.
This means that we may only welcome you if you are either already double vaccinated, recovered or tested. 

A takeaway offer will still be available. Here you can find our food offer.
Only our bar + lounge UNIKUM will have to do without for a while.
This opens only after the summer break in fall again. 

Cancellation Policy

1.) in case of direct booking of the Üof or ÜF rate

  • Cancellation free of charge until 6 pm on the day of arrival.
  • Cancellation after 6 pm on the day of arrival: 80 % cancellation fee of the total price

 

2.) in case of direct booking of the HP rate as well as our arrangements (except point 3)

  • Cancellation free of charge until 8 days before arrival
  • Cancellation from 7 days before arrival: 80 % cancellation fee of the total price

 

3.)  in case of direct booking of the arrangements 5=4 as well as 7=6 incl. one free night

  • no free cancellation possible: 100 % cancellation fee of the total price

 

4.) for group bookings

  • Cancellation up to 42 days before arrival: cancellation free of charge
  • Cancellation from 41 to 22 days before arrival: 20 % cancellation fee of the total price
  • Cancellation from 21 to 15 days before arrival: 40 % cancellation fee of the total price
  • Cancellation from 14 to 8 days before arrival: 60 % cancellation fee of the total price
  • Cancellation from 7 to 1 day before arrival: 80 % cancellation fee of the total price
  • No show or cancellation on the day of arrival: 100 % cancellation fee of the total price

Our hygiene concept

We for you during the Corona Pandemic

In order to ensure the well-being of all our guests and our team, we have worked out all the hygiene requirements of the state government in a consistent infection protection concept,
so that the virus is not given a chance in our house and nothing stands in the way for your stay at our hotel.

 

At the hotel please note the following:

Enjoy our warm hospitality as usual, even if the safety distance of 1.50 m must be observed everywhere. Please note the mouth-nose protection obligation in all public areas of the hotel for your own and our safety, where the 1.50 m distance can not be maintained.

If you come to us from a foreign country, which is classified as a risk area by the Robert Koch Institute, you are unfortunately only allowed to stay with us according to the regulations of the state government, if you bring us a printed valid negative Corona test according to the regulations of the Robert Koch Institute at check in. The accommodation ban has been lifted for domestic guests from risk areas. We thank you for your understanding and honesty in providing the information. Should your health condition change during your stay, we kindly ask you to leave for the protection of other guests and staff and to consult a doctor immediately.

At the reception there are glass panes for protection. You will find a disinfectant dispenser in the entrance area. Due to distance and hygiene regulations, we unfortunately have to dispense with a handshake as a greeting. You are welcome to make contactless payments with your EC card or credit card. We will only bring your luggage to your room if you have specifically requested us to do so. Your room cards will be disinfected in advance. In general, a tightened hygiene concept has been introduced throughout the hotel with regular cleaning and disinfection of potential transmission points, regular ventilation and air purification through ventilation systems with HEPA filters. In addition to the safety concept, our entire team - in addition to general hygiene instructions - was of course trained in their specific areas of work.

Your room will be thoroughly disinfected with a cold fogging machine and sufficiently ventilated before arrival. Our housekeeping team has been trained according to the relevant regulations.  For your current stay, we would like to leave your private area as a protected zone for you as well, so you have the option to choose not to have the daily cleaning service if you wish. We kindly ask you to open the windows in your room on the day of check out, for the protection of our staff.

We are also dependent on your assistance in the restaurant: You will be currently placed in your specially cleaned seat. Please always wear your mouth-nose protection on the way to your table, to the buffet and to the toilet. Please also observe the 1.50 m distance rule when going to the toilets or at the breakfast buffet, for example. 

We thank you for your support in following our Corona rules
and are looking forward to welcoming you soon at our hotel!