Frequently asked questions about our hotel

Dear guests - we are happy to inform you about frequently asked questions regarding your stay with us.

Do not hesitate to contact us if you have any unanswered questions.

 

  • Adapter

    An international plug adapter is available on loan at the reception upon request.

  • Alert

    In the case of an alarm, we ask you to leave the room immediately. Please use the marked escape routes and follow the instructions from the staff.

  • Allergies

    All our pillows and comforters are suitable for allergy sufferers.

    If you would like gluten-free rolls or lactose-free milk for breakfast, please let us know when booking. We will be happy to accommodate your allergies.

  • Airport

    The nearest airport "Baden-Airpark" is 42 km from the hotel. You can reach Baden-Airpark airport information on +46 (0) 7229/66-2000.

  • Baby equipment

    We are happy to provide a baby crib in your room for a fee of  €10.00 per night. per night.
    If you need a high chair, we will be happy to provide it during your stay.

  • Barrier-free

    Our hotel is not barrier-free. Our comfort rooms in the guest house are accessible by elevator, but you have to take a few steps to get to the elevator.
    You can also reach our restaurant via six steps.

  • Bar + Lounge UNIKUM

    Our bar+lounge UNIKUM is located in the historic cellar vault.
    Until fall 2021 our bar is on summer break.

  • Bathrobe

    We will gladly provide you with a fluffy bathrobe for a usage fee of €5.00 and slippers for €3.00.

  • Bath stool

    On request, you will receive a bathroom stool for your bathroom. We ask you to specify this when booking.

  • Blankets and pillows

    If you need additional pillows or blankets, please contact the reception. A selection of different types of pillows (horsehair, spelt, millet and side sleeper) is available.

  • Breakfast

    Breakfast hours are from Monday to Friday from 7.00 to 10.00,
    Saturday, Sunday and holidays from 7.30 to 10.30.

    Please inform us if you wish gluten-free rolls at breakfast.

  • Car rental

    Car rental Avis, Okenstr. 81b, 77652 Offenburg, Tel. 0781/19719

  • Check-In / Check-Out

    Check-In: Our rooms are available on the day of arrival from 3 pm. Please fill out a registration form at the reception, which is mandatory according to the registration law. Check-in is possible from Monday to Saturday until 10 pm and on Sundays until 8 pm. A later arrival is not possible.

    Check-Out: Please vacate the room by 11 am on the day of departure. Late check out is possible in consultation with the reception and an extra charge depending on occupancy. 

  • E-Bikes

    We have two e-bikes with which you can wonderfully explore the beautiful Ortenau. You can rent our bikes for €15.00 for 3 hours.

  • Excursions

    Under the item "Leisure Tips & Region" you will find great information and excursion destinations around our beautiful region. We are also happy to inform you on site at the reception about hiking suggestions, excursion and event tips.

  • Express-Check-out

    In order to make it possible for you to leave quickly without having to visit the reception, there is a possibility to pay the hotel bill through the authorized credit card. Please inform the reception if you wish to use this service.

  • Flowers

    Upon request, we will be happy to order a bouquet of flowers for you. Please let us know your flower request in advance and the amount (€) in which the bouquet should be ordered.

  • Internet

    Free wifi is available throughout the house.

  • Ironing and laundry service

    If you need an iron or ironing board, you are welcome to contact the reception on site, even if you want an ironing service.

    Laundry that you leave at the reception before 9 am will be returned to you the same day. If you wish dry cleaning, we guarantee the return within 24 hours (on weekends and holidays, on request). A laundry bag is provided in your closet. The hotel is not responsible for shrinkage, discoloration or in case of lack of color fastness of the items.

  • Laundry cleaning

    Laundry that you leave at the reception before 9 a.m will be returned to you on the same day. If you wish dry cleaning, we guarantee the return within 24 hours (on weekends and holidays, on request). A laundry bag is provided in your closet. The hotel is not responsible for shrinkage, discoloration or in case of lack of colorfastness of the items.

  • Massage

    If you would like a massage appointment, we would be happy to arrange one for you. 

  • Pharmacy

    The nearest pharmacy is Ortenau Apotheke, Ortenauer Str. 33, Appenweier. At the entrance of the pharmacy, there is a notice with the emergency services of the surrounding pharmacies.

  • Payment

    You pay your hotel bill at the reception. Besides cash, we also accept EC card, Visa, MasterCard, Amex and prepayment by bank transfer.

    If you are traveling on business and your company is covering the costs, we require a written acceptance of costs from your company in advance. We will then be happy to send the invoice directly to your company.

  • Parking

    Free parking is available around the house. For larger vehicles and buses, we have rented a parking lot opposite the hotel at the NKD.

  • Pets

    Even though we are very fond of all four-legged friends, pets are not allowed in our hotel.

  • Please do not disturb!

    Hang the special sign on the outside door if the room is not to be cleaned yet or if you do not want to be disturbed.

  • Public transport

    The train station in Appenweier can be reached on foot in about 7 min. Plan your arrival/departure by public transport easily at deutschebahn.com.

    The nearest bus stop is only a 3 min. walk away.

  • Rating

    Your opinion is important to us! Please take a few minutes to fill out the evaluation cards. This way we can optimize our service and better respond to your wishes. Tell others on HolidayCheck.de, Tripadvisor, Facebook about your stay in our hotel.

  • Restaurant

    Our restaurant "Klara" is open for you from Monday to Friday from 12 to 9 p.m and Saturday from 6 to 9 p.m . Sunday is our day of rest.
    We are happy to accept your table reservation online or by phone.

    Our Bar+Lounge UNIKUM is on summer break until fall. However, in our restaurant Klara with courtyard garden you will also find the perfect ambience for a good glass of wine or a delicious cocktail.

  • Reception

    Our reception is located on the first floor of the main house and can be reached by phone 07805/95660.

    The reception is staffed as follows:
    Monday to Saturday from 07 am to 10 pm, Sunday from 8 am to 8 pm.

  • Room equipment

    All our rooms have a bathroom with shower/WC, hairdryer as well as TV, desk, Suitepad and free Wi-Fi. A free bottle of water is also available for you in the room.

    Our comfort rooms also have a Nespresso machine with free coffee, safe and HD flat screen with Sky. Some of our standard double rooms and comfort double rooms have a balcony. If you would like a balcony, please indicate this when booking, and we will assign you an appropriate room, subject to availability.

     

  • Room cleaning

    Your room will be cleaned daily by our housekeeping team. If you would like to do without room service for the sake of the environment, you have the option to cancel cleaning via your suite pad (tablet) in your room.

  • SuiteCast

    Now you can stream your favorite series directly to the hotel TV. The smartphone connects to the TV via a QR code. Netflix, DAZN and much more directly on the big screen.

  • Smoking

    Smoking is strictly regulated by law and is therefore not allowed inside the building or its parts. Smoking is allowed only on the balcony.
    The cost of a basic cleaning is a flat rate of €100.00 and will be charged to you if you still smoke in the room.

  • Ticket service

    Do you need a ticket for an event in the region? Or for the Europa Park? Then contact the reception. We will do our best to get the desired tickets.

  • Towel change

    Towels are changed as needed. If you want a daily change of towels, please put them on the floor.

  • Vouchers

    You are welcome to purchase vouchers from us. You can order the voucher directly on our homepage or contact us by phone +49 (0) 7805/95660.
    Our vouchers are flexibly redeemable in the hotel, in the restaurant Klara and in the Bar+Lounge UNIKUM.